Privacy Policy

1. Introduction

RivalSignalX ("we," "our," or "us") operates the website rivalsignalx.com and provides competitor intelligence reporting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using RivalSignalX, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our service.

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party services.

Information you provide:

• Email address — required to create an account and deliver your weekly intelligence reports.
• Payment information — billing is processed securely through Stripe. We do not store your full card number or CVV on our servers. Stripe may collect and store payment details in accordance with their own privacy policy.
• Competitor and product information — the names, URLs, and keywords you configure for tracking.

Information collected automatically:

• Usage data — pages visited, features used, report open rates, click events, and session duration.
• Log data — IP address, browser type, operating system, referring URLs, and timestamps.
• Cookies and similar technologies — session cookies for authentication and analytics cookies to understand product usage. You may disable cookies in your browser settings, though some features may not function correctly.

3. How We Use Your Information

• To create and maintain your account.
• To deliver your weekly competitor intelligence reports via email.
• To process payments and manage your subscription through Stripe.
• To send transactional emails (account confirmations, billing receipts, service announcements).
• To improve the quality, relevance, and coverage of our reports.
• To analyze usage patterns and optimize our product experience.
• To respond to your support requests and inquiries.
• To comply with legal obligations.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We share data only in the following limited circumstances:

• Stripe — our payment processor. Your payment information is transmitted directly to Stripe. Please review Stripe's Privacy Policy for details on how they handle your data.
• Infrastructure providers — hosting and cloud infrastructure providers that process data on our behalf under contractual data-processing agreements.
• Legal requirements — if required by law, court order, or governmental authority, or to protect the rights, property, or safety of RivalSignalX, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of all or substantially all assets, your data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data — retained until you request deletion or your account is closed, plus a 90-day grace period to allow for account recovery.
• Report data — archived for up to 12 months after report generation to support customer access history.
• Billing records — retained for 7 years to comply with applicable accounting and tax obligations.
• Log data — retained for 90 days and then deleted.

6. Your Rights

You have the following rights with respect to your personal data:

• Access — you may request a copy of the personal data we hold about you.
• Correction — you may request correction of inaccurate or incomplete data.
• Deletion — you may request deletion of your personal data. Note that certain data (e.g., billing records) may be retained as required by law.
• Portability — you may request your data in a structured, machine-readable format.
• Objection — you may object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at hello@rivalsignalx.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

RivalSignalX is operated from Japan. If you are accessing our service from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan. By using the service, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "effective date" at the top of this page and notify you by email if the changes are material. Your continued use of the service after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us